The Relationship between the Quality of Physiotherapy Services and the Level of Satisfaction of Patients with Musculoskeletal Cases Physiotherapy Independent Practice in Malang Raya

Objective: To determine the relationship between quality of physiotherapy services and level patient satisfaction with musculoskeletal cases independent practice in Malang Raya. Methods: Observational analytic research design approach cross sectional design. The sample this study is were patients who underwent Raya willing to be part sample. Sample technique using convenience sampling a total 35 people. Data collection tool for service Instruments Servqual Medrisk Instrument. Test analysis was carried out then normality test, correlation test pearson rhu SPSS program. Results: Based on results significance value (2-tailed) 0.000 indicates <0.05 information H0 rejected H1 accepted. Pearson Correlation 0.642**, which included category strong level. Conclusion: that there